Buying or refinancing a home is a big decision. We know you’ll have questions, and we’re here to help! The answers to the most frequently asked mortgage questions are on this page. If the answer you’re looking for isn’t here, please contact us for further assistance.

Licensed mortgage professionals

How do I find a loan officer?
Easy! Simply visit homeownersfg.com/find-a-loan-officer and fill in the search fields. We’ll show you how to connect with an HFG Licensed Mortgage Professional and start on your home financing journey.

What is the best way to contact my loan officer?
All HFG Licensed Mortgage Professionals are happy to communicate with you by your preferred method: phone, email, text, or in-person meeting.

How do I find a Homeowners Financial Group branch near me?
Please visit our locations page and enter your zip code or city and state in the search field to find the closest Homeowners Financial Group location to you.

Could I schedule a meeting with a loan officer to discuss the products you offer?
Of course! This kind of conversation is an important first step in preparing to buy a house. An HFG Licensed Mortgage Professional will be happy to speak with you anytime that works with your schedule, including evenings and weekends, and by your preferred method: phone, email, text, or in-person meeting.

Mortgage programs

What mortgage programs do you offer?
We offer a full range of home loan programs for virtually every borrower’s specific situation, from conventional conforming, high balance, and jumbo loans to FHA, VA, and USDA mortgages. We even have financing solutions for those needing down payment assistance or who have complex self-employment income. Talk to an HFG Licensed Mortgage Professional about which one is right for you.

What types of loans have no down payment?
You can buy a home with 0% down with a VA loan (available to Military Veterans, Active-Duty Military Members, and their eligible spouses) or a USDA loan (for eligible properties in designated rural areas). You also may be able to receive a grant or another form of down payment assistance to cover the entirety of your down payment.

Which loan is best for first-time home buyers?
Any home loan product can be a great choice for first-time homebuyers, depending on their specific borrowing and financial situation. For those first-time buyers with a low down payment and/or less-than-perfect credit, an FHA loan is a popular option.

Could you provide more information about your specialty programs?
Homeowners Financial Group offers many specialty programs designed to help borrowers with unique circumstances. We may be able to qualify some individuals by using their bank statements, asset statements, or rental cash flow. We also offer jumbo loans up to $5 million and have an exclusive zero-down-payment program for medical doctors. Our in-house team of condominium experts can even help those looking to purchase a non-warrantable condo or a property with a complicated solar lease. Whatever your unique financing needs are, we’re ready to discuss your loan options.

Do you offer loan programs for teachers/first responders?
At Homeowners Financial Group, we exist to improve people’s lives through homeownership. Working with teachers, first responders, and other local heroes is especially gratifying for us. We’re thankful for everything they do for others in our communities, so we’re here to help them achieve their dreams with the home loan programs they need and the service they deserve.

What kind of condo financing options does HFG offer?
Homeowners Financial Group has an exciting suite of condo financing products available to meet your needs. We offer a variety of competitive down payment options for primary residences, second homes, and investment properties, as well as options for non-warrantable condos and condotels. Purchase, Rate/Term Refinance, and Cash-Out Refinance loans are available, and we have an assortment of options for a full range of credit scores.

What is a HELOC?
HELOC stands for “Home Equity Line of Credit.” A HELOC is a financing option that allows homeowners to access their equity (the amount of their home that they own versus the amount they owe on their mortgage) as a revolving source of funds, much like a credit card. If you’re buying your first home, this option can be available to you right away (if you have a large down payment) or in the future (after you’ve made several monthly payments). If you’re a current homeowner, you may have enough equity to tap into for a HELOC.

Mortgage rates

What is a mortgage interest rate?
All mortgage loans have an interest rate attached to them, which is the cost of borrowing money to finance the ownership of a home. There is no one-size-fits-all mortgage rate; there can be several rates available to you based on the specific loan product you choose as well as other factors like your down payment, credit score, and more. For the most current mortgage rates, please contact your HFG Licensed Mortgage Professional.

What are today’s interest rates?
Because interest rates on home loans are influenced by a variety of market conditions, they can (and do) fluctuate daily, and in some cases, hourly. Mortgage interest rates can also vary based on your specific situation and the type of home loan you need. For the most current mortgage interest rates that are available to you, please contact your HFG Licensed Mortgage Professional.

How do I get a rate quote?
For the most current mortgage interest rates that are available to you, please contact your HFG Licensed Mortgage Professional. Because interest rates on home loans are influenced by a variety of market conditions, they can (and do) fluctuate daily, and in some cases, hourly. Current interest rates can also vary based on your specific situation and the type of home loan you need.

Should I lock my loan now?
Mortgage interest rates fluctuate daily and sometimes hourly. If you’ve discussed rates with your HFG Licensed Mortgage Professional and you’re happy with the rate that’s available to you today, it can be wise to lock your rate now to prevent it from being higher by the time your loan is closed.

How long does a locked loan last?
Homeowners Financial Group offers a program that allows you to lock today’s interest rates for up to a year, giving you peace of mind that your mortgage rate and potential monthly payment are set and will not change due to market volatility. Locks are available in increments of 90, 120, 180, 270 and 360 days for many property types and loan products, including conventional conforming loans, jumbo loans, and government loans (FHA & VA). An upfront fee and rate add-on may be required depending on the length of the lock.

What is a temporary interest rate buydown?
A temporary buydown is an option available to homebuyers looking to reduce their interest rate for the first one or two years of their mortgage. Homeowners Financial Group offers two types of buydowns: a one-year buydown and a two-year buydown. A one-year buydown results in the borrower paying 1 percent lower interest during the first year of the loan. A two-year buydown results in the borrower paying 2 percent lower interest during the first year, and 1 percent lower interest during the second year.

The cost of a temporary buydown must be paid for by a home builder or seller, and the borrower cannot qualify using the lower, temporary interest rates. This program is more complex than a typical transaction, so please contact your HFG Licensed Mortgage Professional for more information.

MORTGAGE APPLICATION PROCESS

How do I apply online for my mortgage?
You can apply online for a home loan with us by visiting homeownersfg.com/apply-now.

What steps do I take to apply for a mortgage?
Before you apply for a mortgage, we recommend obtaining a pre-qualification and a pre-approval from us. A mortgage pre-qualification gives you an idea of how large of a loan you’ll likely qualify for, and it’s based on basic financial information you submit to us. A mortgage pre-approval is when you’ll complete an official mortgage application and supply us with all of the necessary documentation to perform an extensive credit and financial background check.

How can I qualify for a loan?
Because there are many different mortgage products available, there are many ways to qualify for a home loan. The best way to start is having a conversation with an HFG Licensed Mortgage Professional to discuss your specific borrowing and financial situation.

What is a pre-qualification?
A mortgage pre-qualification is the first step in the home loan process. It gives you an idea of how large of a loan you’ll likely qualify for, and it’s based on basic financial information you submit to us. Your HFG Licensed Mortgage Professional can help you determine how much you may be able to borrow based on your income and recurring monthly debts.

What is a pre-approval?
A mortgage pre-approval is the next step in the home loan process. You’ll complete an official mortgage application and supply us with all of the necessary documentation to perform an extensive credit and financial background check. After we verify your information, we will be able to provide you with a pre-approval letter stating our conditional commitment to lend you a specific amount of money to buy a home. This can give you a big leg up on competitors when making an offer on the home you want. You may also be able to lock in your interest rate during the pre-approval stage.

How do I get my pre-approval letter?
Contact your HFG Licensed Mortgage Professional directly to obtain your pre-approval letter so you can shop for a home with confidence and make the strongest offer when you find “the one.”

Do you have a digital mortgage?
Yes we do! It’s called HFG GO, and you can visit hfggo.com to get started. We’re pleased to provide a faster, easier mortgage transaction with our intuitive, mobile-first platform that lets you apply for financing in a snap on any device, with options to fast-track your home loan application and automatically import financial documents.

How do I use HFG GO?
Visit hfggo.com to get rolling on your mortgage the modern way! Simply scroll through the directions, access your account, and in no time you’ll be taking steps toward securing the home financing you need.

How do I log in to HFG GO?
Visit go.homeownersfg.com and use your login credentials (email address and password) to access your borrower portal for our digital mortgage.

How do I upload documents for my loan?
Getting a home loan is easier with HFG GO. We simplify the mortgage process so you can apply for financing in a snap, with options to fast-track the loan application and automatically import financial documents. Learn more about HFG GO here.

Can I submit my loan documents online?
Absolutely! With HFG GO, we simplify the mortgage loan process and make it more convenient. We allow you to automatically import financial documents with instant access to your paystubs, bank statements, and W2s through LinkAccount, our secure, authenticated portal for uploading your mortgage loan processing documents. For more details, please visit homeownersfg.com/hfggo.

How can I see my loan status information online?
HFG GO is our online mortgage portal where you can stay in the loop with email and text notifications that keep you connected to your loan as it moves through the approval process. To log in to your HFG GO account, please visit go.homeownersfg.com/sign_in and enter your login credentials (email address and password).

Do I need an interior home inspection for my mortgage loan?
As your lender, we do not require an interior inspection as part of your mortgage loan approval. The FHA will require an interior inspection as part of the FHA loan process. However, all home loans do require an appraisal to determine the value of the property. Some of the findings from an appraisal can be similar to those from an inspection. We do recommend having a dedicated interior inspection done so you know what you’re getting into before purchasing a particular property.

What happens if I was laid off during the mortgage loan process?
Contact your HFG Licensed Mortgage Professional right away if there is any change in your employment situation while your loan is in process, either involuntary (you’ve been laid off) or voluntary (you’ve been offered a better opportunity). Changes to your employment before your loan is closed will definitely affect your final approval. Letting us know as soon as possible can help us figure out the best way to get your loan to closing.

What if I want to close my loan in person?
We are happy to accommodate an in-person closing for any of our customers. Our team coordinates everything with the title company and ensures that all of your paperwork is there and ready for you to sign on your closing day. For specific questions related to your loan’s final approval and closing timeline, please contact your HFG Licensed Mortgage Professional.

My loan was sold, what can I expect?
The terms of the mortgage — such as your interest rate, monthly payment, and remaining balance — will not change. Prior to your home loan being sold, you should have received an alert about your loan’s new servicer at least 15 days prior to the switch, as mandated by Federal law. Then, within 30 days of the change, the new owner of your mortgage is required to send you its name, address, and contact information.

Real Estate Professionals

How does Homeowners Financial Group work with real estate agents?
HFG Licensed Mortgage Professionals build and maintain working relationships with real estate agents to provide you with the best possible service when you’re buying a home. If you’re not working with an agent, our loan officers can refer you to trusted local professionals who can help you find properties that suit your needs and negotiate a purchase price when you find “the one.” If you are working with an agent, we’ll collaborate with that person to ensure all of your real estate and home financing needs are met.

How do I find out how much my home is worth?
Your HFG Licensed Mortgage Professional can work with a trusted real estate agent partner to give you an approximate market value of your home based on comparable properties, or “comps,” in your area. Keep in mind that a more precise valuation of your property will be determined by a professional appraiser as part of any mortgage transaction.

Mortgage Calculations

How do I calculate my home’s future value?
Simple! Visit homeownersfg.com/mortgage-calculator and enter the cost of your home, the years of appreciation, and the estimated appreciation rate to see what the future value of your home could be. While you’re there, you can calculate your monthly mortgage payment too!

What will my monthly house payment be?
You can visit homeownersfg.com/mortgage-calculator to get an approximate idea of how much you’ll pay for your mortgage each month. You can see what your Principal & Interest payment will be each month as well as a breakdown of the amortization for the life of your loan. You can also see what your payment will be with property taxes, homeowners insurance, and homeowners association fees added to the total.

How do I figure out my principal and interest payment?
Easy! Simply visit homeownersfg.com/mortgage-calculator to get an approximate idea of how much you’ll pay toward your mortgage principal and loan interest payment. You can also see a breakdown of the amortization for the life of your loan (that means with each payment, you pay more toward your principal and less toward the interest).

About Homeowners Financial Group

What awards has Homeowners Financial Group won?
We invite you to visit homeownersfg.com/awards to see the recognitions we’ve received and learn more about them. We’re proud to be an award-winning mortgage company with impeccable customer service and a team of experts who always aim to make mortgages clear and simple for everyone we work with. These awards are confirmation that we’re doing our jobs!

Who is on the leadership team at Homeowners Financial Group?
Visit homeownersfg.com/leadership to see the people who lead the charge at our company every day. Our wonderful culture starts at the top, and all of our leaders bring an inspiring can-do attitude to work with them that benefits everyone – especially our clients!

How does Homeowners Financial Group help their community?
Visit homeownersfg.com/community to see how we proudly support our local communities. At our company, we spend the time and effort giving back to local nonprofit organizations through financial contributions, in-kind services, and volunteer work. Our employees are happy to share in our companywide passion to serve others.

How can I apply for a job at Homeowners Financial Group?
Visit homeownersfg.com/careers to explore our available career opportunities and become a part of our award-winning culture. Our people are our most important asset, and creating a culture that views employees as family members is something we consider to be essential.

Where is Homeowners Financial Group licensed?
Visit homeownersfg.com/licensing to see the states where we’re licensed to lend. You can also read our Fair Lending Statement that communicates our commitment to positively impact the lives of all individuals who come into contact with our organization without regard to race, sex, sexual orientation, religion, age, marital status, disability, or other prohibited basis.

What is Homeowners Financial Group’s privacy policy?
Visit homeownersfg.com/privacy-policy to read about our commitment to protecting the privacy and security of our customers’ personal information during and after the home loan process. You can also see a list of the reasons financial companies can share their customers’ personal information, the reasons we choose to share this information, and whether you can limit this sharing.