At Homeowners Financial Group, we value our customers as our highest priority and understand that when they succeed, we succeed. That’s why we’re especially proud to announce that 13 of our Licensed Mortgage Professionals have been ranked among America’s Top Loan Officers for Customer Satisfaction by Experience.com, a leading provider of experience management software.

Alvaro Loureiro led the way for our Licensed Mortgage Professionals by not only appearing in the top 1% but also placing sixth among the top 10 of all top loan officers on the list.

The annual ranking is based on millions of customer reviews of nearly 40,000 individual loan officers from more than 350 companies – by far the largest customer satisfaction index in the mortgage industry.

The results are based on survey completion rates, number of reviews, and star ratings submitted to the Experience.com Customer Experience platform by verified customers. To ensure data integrity, the integrated, cloud-based platform is connected directly to each company’s loan origination system and requests are sent automatically to the borrower, the co-borrower, and agent partners on all closed loan transactions.

A proprietary algorithm and weighting were used to arrive at the final results, which are based on data from 2021. The award is presented to the top 1% of participating loan officers.

Congratulations to all of the Homeowners Licensed Mortgage Professionals who made the list:

Top 10

Top 1%

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